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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19079
Experience:  Highly accurate diagnostician with over 30 years experience!
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Our freezer doesn't seem to be cooling properly. Turned all

Customer Question

Our freezer doesn't seem to be cooling properly. Turned all the way as cold as possible it will not keep ice cream hard
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The most common issue to cause poor cooling is poor venting/airflow. Remove the cap from the vent and clean the flue from top to bottom. Make sure there is plenty of air flow at the back of the unit as well. Does the behavior change after cleaning?