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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 77657
Experience:  9+ years being an appliance technician with factory training.
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I have a two year old GE chest freezer that is not wor

Customer Question

Hi, I have a two year old GE chest freezer that is not working.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Do you hear any motors running or is the unit 100% silent?
Customer: replied 1 year ago.
100% silent.
Customer: replied 1 year ago.
I am sure the outlet is working.
Expert:  Tyler Z. replied 1 year ago.
If the unit is 100% silent, your thermostat has just failed and will need to be replaced. This is the part behind the knob you turn to adjust the temperature of the refrigerator section. Below is a link to the thermostat you'll need to order and replace to fix the issue. CLICK HERE for thermostat We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Customer: replied 1 year ago.
I am confused - I already paid, correct?
Expert:  Tyler Z. replied 1 year ago.
yes you did why?
Customer: replied 1 year ago.
so will I get charged more if I call you?
Expert:  Tyler Z. replied 1 year ago.
If you want to speak by phone there is an additional charge yes. Otherwise you can just keep replying here if you have more questions.
Customer: replied 1 year ago.
Are you sure it isn't the compressor or the power cord?
Expert:  Tyler Z. replied 1 year ago.
You do need to make sure the freezer is getting power of course. But other than that, yes the compressor is not the issue or else you'd hear it trying to run or you'd hear a motor running or something like that.
Customer: replied 1 year ago.
How do I tell if the freezer if getting power?
Expert:  Tyler Z. replied 1 year ago.
Just plug a lamp or something into the outlet that your freezer is plugged into currently and see if the light turns on.
Customer: replied 1 year ago.
The light on the freezer is not on and I do not hear the motor running.
Expert:  Tyler Z. replied 1 year ago.
just do as I said and if it's getting power then you need a new thermostat. If the outlet is bad, then that is a problem with your house not the freezer obviously.
Expert:  Tyler Z. replied 1 year ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?