How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Medic Your Own Question
Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
Type Your Appliance Question Here...
Appliance Medic is online now
A new question is answered every 9 seconds

Samsung Refrigerator RF263TEAEWW Lower (freezer) ice maker

Customer Question

Samsung Refrigerator RF263TEAEWW Lower (freezer) ice maker has stopped making ice. There are cubes made and in the mold cups but they have not dropped.
What do I need to do to initiate the cycle?
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
That is about all I can tell you. It was working fine and just stopped dropping ice two days ago. All I have done is pushed the reset button. I am not sure what the next step should be. Thank you.
Expert:  Appliance Medic replied 1 year ago.
Hi, the ice maker is most likely going bad. When you hold the reset button in does the ice maker advance? The most common issue on these refrigerators is a faulty ice maker motor assembly. We work on the honor system here at Just Answers. Were not credited for our work until you rate our answers positively. After you rate our answers positively the question does not close. You can come back and ask follow up questions for no additional charge. Thank you