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MRANSWER
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6158
Experience:  30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
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I have a whirlpool dryer, model Gew9868kl0. the touch panel

Customer Question

I have a whirlpool dryer, model Gew9868kl0. the touch panel does not respond and is stuck in delicate setting
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  MRANSWER replied 1 year ago.
I am making you an offer for the call. I will be available in about 30 minutes. You must be on a computer to accept it. I will not reply until the offer is accepted.
Customer: replied 1 year ago.
Skip the live phone call. How do we return to chat mode?
Expert:  MRANSWER replied 1 year ago.
Did unplugging this result in any change?
Customer: replied 1 year ago.
no
Expert:  MRANSWER replied 1 year ago.
The interface is bad here and will need to be replaced then. This is not unusual or odd. The part snaps into the console and has a few ribbon connectors on it that plug into the control board. This part is what all the buttons and dial engage.
Customer: replied 1 year ago.
does this dryer have a diagnostics mode, and if so, how do you access it?
I don't have a problem replacing pcb's, but are the parts priced reasonably?
Expert:  MRANSWER replied 1 year ago.
Yes it does but since the interface is not responsive then you cannot enter it. The interface runs about $350 depending on what color this is, so it is probably time to go shopping as I doubt it's wise to spend that much in my opinion on this.
Customer: replied 1 year ago.
so the pcb is not available without the entire console?
Expert:  MRANSWER replied 1 year ago.
They are separate parts. The pcb is not the problem here. The whole console is the interface on this model, so I was in error in describing it earlier.
Customer: replied 1 year ago.
so there is no way to isolate what the problem is?
Expert:  MRANSWER replied 1 year ago.
This is done by symptoms. If you want to fix this then buy both the pcb and console and return the one that you do not need. Repairclinic.com allows returns of parts. I have never seen a control board be bad when the interface does not respond.
Customer: replied 1 year ago.
ok....going shopping
Expert:  MRANSWER replied 1 year ago.
That's what I think here.

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