How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

My Bosch dishwasher is just over on year old, was working

Customer Question

my Bosch dishwasher is just over on year old, was working perfectly till i put " salt' in to combat any build up of calcium, etc (the appliance store had me do this) - now the water tap check sign is on and the machine beeps and stops cycle, Hoses are in good shape, I reset the hardness rating and it still beeps, what can I do/
Submitted: 1 year ago.
Category: Appliance
Expert:  Rob replied 1 year ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Do you hear a pump running all the time?
Do you have a model number?
Thanks
Rob
Customer: replied 1 year ago.
i dont' have my model number with me, no pump running all the time. The d/w sounds like normal self
Expert:  Rob replied 1 year ago.
Hi
OK
When you get back, let me have the model.
Can you also pout a large bowl of water into the machine and try to start any cycle. Tell me what happens
Thanks
Rob
Customer: replied 1 year ago.
model number SW7PT55UC/02; I will try the large bowl of water when i get home
Customer: replied 1 year ago.
sorry, SHP7PT55UC/02
Expert:  Rob replied 1 year ago.
Hi
OK, thanks
Rob
Customer: replied 1 year ago.
Hi Rob- still doing the same thing
Customer: replied 1 year ago.
PS- i had already called Bosch cust service and they walked me thorugh reset of the 'hardness scale" so at this time, the
d/w has been reset. I am wondering what else i can do , short of physically repair with a live person
Expert:  Rob replied 1 year ago.
hI
When you start any new cycle, is there any noise at all?
Are you able to access the water cut off point where the inlet hose attaches to the water pipe?
Rob