How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Medic Your Own Question
Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
13570846
Type Your Appliance Question Here...
Appliance Medic is online now
A new question is answered every 9 seconds

Re: refrigerator, side by side doors with freezer at the bottom. When

Customer Question

Re: refrigerator, side by side doors with freezer at the bottom.
When I open the freezer drawer I see ice build up at the top edge
and center of the drawer.
The drawer has always been closed completly and firmly b/c I
always check when I walk by the refrig.
What is the problem.
JF12089WFS6
Ser K20300944
Thanks
jean
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Medic replied 1 year ago.
Welcome and thank you for your question. I will be the professional that will be assisting you.
Hi, the problem is going to be the door seal or track the drawer slides on. Air is getting inside and creating condensation and freezing. It's common. Look at the track make sure it's lined up and nothing is binding. Next use a blow dryer and slowly heat the seal up enough to relax it so it molds to the frame better. I would run the blow dryer around the the area that you know has a problem and also around the rest of the seal.
We work on the honor system here at Just Answers. Were not credited for our work until you rate our answers positively. After you rate our answers positively the question does not close. You can come back and ask follow up questions for no additional charge.
Thank you