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Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13958
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Washing machine

Customer Question

washing machine
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.
Thanks for your question.
That means either the pump that is mounted to the motor is jammed, the red wire to the motor plug is burned up(lowest wire on plug to motor). The start capacitor is bad, you would need to check it or replace it. The motor could be seized..check that as well and lastly you may have a bad contact in the timer, but check all the other things first.
Customer: replied 1 year ago.
where's the best place to start I notice sometime ago that after the water filled, it didn't start but then it just started working
Customer: replied 1 year ago.
we just got home from church. before we left and we noticed the burining smell, the timer wouldn't make any noise. Now, when you pull the knob out, it has a low hummm
Expert:  Appliance Guru replied 1 year ago.
Check the lowest red wire on the modular plug to the motor.
Customer: replied 1 year ago.
i'll have to remove the front of the machine and get back to you how long are you avail
Customer: replied 1 year ago.
what would cause the red wire to burn up
Expert:  Appliance Guru replied 1 year ago.
That connection gets loose and handles all the load of the motor, that is very common to corrode and go bad. CLean off the terminal on the motor and tighten up the modular female socket and it should be fine.
Customer: replied 1 year ago.
can i do it later and get back to you?
Expert:  Appliance Guru replied 1 year ago.
Yes for sure, just please rate my service and if that is clean and not the issue we can go from there. I will be in and out today, so just wait for my post back if I do not respond right away.
Customer: replied 1 year ago.
i'll get back to you asap
Expert:  Appliance Guru replied 1 year ago.
Ok cool!
Customer: replied 1 year ago.
hey I'm back. Pulled the front off...There is a pile of rubber dust under the motor. maybe it is the coupler in the past when it goes, you can always hear the motor spinning not now though any ideas?
Customer: replied 1 year ago.
may the dust is just wear and tear which wire are we looking at?
Expert:  Appliance Guru replied 1 year ago.
The coupler may be stripped totally off, maybe you just have a bad drive coupler. Take the motor off and look at it. The motor just pops off on the two clips. If all the pegs are broken off, it is bad for sure.
Customer: replied 1 year ago.
took the motor off coupler ok
Customer: replied 1 year ago.
there are 2 plug in wires and i large connector on the motor all seem fine
Expert:  Appliance Guru replied 1 year ago.
Ok then remove the pump and make sure you can spin the inner shaft and then remove the modular plug from the motor and check the red wire and terminal on the motor there.
Customer: replied 1 year ago.
is ther a way we can speak by phone
Customer: replied 1 year ago.
i type poorly and have to run back and forth
Customer: replied 1 year ago.
are u there
Expert:  Appliance Guru replied 1 year ago.
Yes I am here, a phone call costs a lot more for you to do. If you want to do that I can send you a link for it.
Customer: replied 1 year ago.
i didn't get a response from u I had to log out and then get back on for another fee is there anyonje else