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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20415
Experience:  Highly accurate diagnostician with over 30 years experience!
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Lights are on, but neither frig nor freezer are cooling.

Customer Question

Lights are on, but neither frig nor freezer are cooling.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.
Do you have a model number so I can better assist you and is everything silent or do you hear the unit running even though it's not cooling?
Customer: replied 1 year ago.
Model 511I hear unit running but it is not cooling.
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! If the compressor is running and it is not cooling at all, the sealed system (probably the entire low side assembly) is going to need to be serviced/replaced. This is not going to be something you will be able to repair, it will require specialized training and equipment.

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