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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74300
Experience:  9+ years being an appliance technician with factory training.
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My washer is not draining,

Customer Question

My washer is not draining,
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Good afternoon! My name is ***** ***** I'll be helping you with your dishwasher today. Bosch dishwashers are not easy to work on for drain issues unfortunately.First, I'm going to assume you didn't change your garbage disposal recently--so if you did please speak up. You'll need to open the door and remove the center cylinder filter as well as the silver stainless mesh filter plate. This will allow you get gain access to the plastic sump (or pump cavity) below the filters. There is a little plastic dome held down by 1 screws on down inside the left side of the sump. Remove the screw (it's a size 15 torx bit screwdriver) and check for any blockages to the drain pump impeller that is now exposed. Put the cap back on and run another cycle to see if it works. If not, you'll need to uninstall the unit, disconnect the drain hose and blow through it to see if it's clear. If it's clear---replace the drain pump. Below is a link to a video that will show you how to take the sump apart to check the drain impeller. CLICK HERE for video And if you do need a new drain pump, below is a link to the pump for your model with a video at the bottom of the link which shows you how to replace it. CLICK HERE for drain pump We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Expert:  Tyler Z. replied 1 year ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?