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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19126
Experience:  Highly accurate diagnostician with over 30 years experience!
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My Dometic NDA 1402 refrigerator has a Call ER 13 code flashing

Customer Question

My Dometic NDA 1402 refrigerator has a Call ER 13 code flashing in the LED window, and the unit will not turn on. My manual says this code indicates the heating element in the drain pipe is faulty. It's been sitting for 8 months. How should I proceed
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! The service manual for your unit is available below. You will need to address the heater issue to restore normal operation. It may be connection related if it has not been used for a while.
http://www.alpinecoachassociation.com/house/fridge%20service%20manual.pdf
"Er 13":
The fault is detected as "open circuit" to the heating element in the water drain.
Possible faults:
- Loose wires in cable connector that is connected to P5.
- Wrong or loose connections in the interconnection box inside the freezer compartment.
- Broken element (heating element has to be replaced)