How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 76888
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

Maytag mhw5100dw0 just hums, display dead but lock light is

Customer Question

Maytag mhw5100dw0 just hums, display dead but lock light is on
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
usually this issue occurs when the washer doesn't fill up with water quick enough. If it doesn't fill up with water to the proper level within 6 minutes, the washer will go into a drain sequence and continue draining for 15 minutes or more. Just leave the washer plugged in and allow it to keep humming for up to 30 minutes. If the washer starts to work normally again after this time then you know it's just not filling up quick enough. Check your water pressure to the washer and if all that checks good, you'll need to order and replace your electronic water valve on the back of your washer because it's restricting your water flow. We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Customer: replied 1 year ago.
I did I forgot to open the water supply valves?
Customer: replied 1 year ago.
This is a brand new washer
Expert:  Tyler Z. replied 1 year ago.
OK perfect so just leave the washer on for 30 minutes and turn the water on and the washer will work like normal again.
Expert:  Tyler Z. replied 1 year ago.
There is a built in sequence for the washer that if it tries to fill for more than 6 minutes, it shuts the washer down and just keeps trying to drain for 15 minutes or so because it wants to make sure all the water is drained out to ensure your house doesn't flood.
Expert:  Tyler Z. replied 1 year ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?