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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My refrigerator quit yesterday. The light comes on when the

Customer Question

My refrigerator quit yesterday. The light comes on when the door is opened. The two temp controls for the freezer or frig are not on. I can switch from freezer to frig and nothing happens.
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.
Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
Do you have a Volt-Ohm meter and know how to use it?
We need to test voltages to the electronic control board?
Customer: replied 1 year ago.
Yes I have one and know how to use it.
Customer: replied 1 year ago.
I will get it out of my shop
Customer: replied 1 year ago.
ok I got it and a 1/4 inch drive set too
Expert:  Whrlp Master Tech replied 1 year ago.
Ok Great!
on the freezer control board.
Let`s test terminal #1 gray wire to terminal #3 brown looking for 120 volts A/c
this is the control voltage to the control to run the freezer .
Customer: replied 1 year ago.
where do I access the freezer control board? I think it is the panel inside the unit I need to take off right?
Customer: replied 1 year ago.
ok I have the panel opened in the inside where the switches are. I just discovered the freezer switch works and it will go in to freezer mode. when I switch back to refrig nothing
Customer: replied 1 year ago.
and the compressor just kicked on also
Expert:  Whrlp Master Tech replied 1 year ago.
ok How cold is it in the unit ?
Ok The compressor kicking on is that in refrigerator mode?
Customer: replied 1 year ago.
It is warm , no the compressor kicking on is in freezer mode. I switch back to refrig and it goes and the fan also. and the display does on come on for the refrig.
Customer: replied 1 year ago.
display does not come on, sorry typo.
Customer: replied 1 year ago.
It is starting to get cold with it set to freezer.
Customer: replied 1 year ago.
I found a gray and brown wire going the selector switch and they are both hot 120 volts each
Customer: replied 1 year ago.
so is it control board for the refrigerator side that is bad/?
Customer: replied 1 year ago.
so are you busy, it does seem like the refrigerator control board is bad to me. is there any thing else I should check before ordering the part?
Customer: replied 1 year ago.
hey are you still there
Customer: replied 1 year ago.
Well since the freezer control board is working I am just going to order a refrigerator control board. talk to ya later.
Expert:  Whrlp Master Tech replied 1 year ago.
Sorry I`m not on line 24 hours a day!
Yes it the unit will operate in the freezer mode ,but would or will not operate in the refrigerator mode then I would replace the refrigerator control .

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