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Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2383
Experience:  30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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GA-AMM My French-door refigerator's stopped running.

Customer Question

My French-door refigerator's stopped running. After unplugging it for an hour I plugged it back in and am getting the following message: A flashing "PO" and a red flashing icon. Is there anything I can do here to affect a re-start now?
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
You said someone named Bryan was waiting. I don't like the feeling I'm getting.
Expert:  Appliance Tech Dave replied 1 year ago.
Hello, the PO stands for Power Outage. What did you do to try a restart?
Customer: replied 1 year ago.
Unplugged for an hour or so and plugged back in.
Expert:  Appliance Tech Dave replied 1 year ago.
Okay, pres and hold the LOCK and MEASURED FILL buttons at the same time for 3 seconds and it should come on.
Customer: replied 1 year ago.
There's a blue "Confirm" button also flashing but it does nothing when I push it. It sounds like the motor is trying to restart but not kicking over.
Customer: replied 1 year ago.
That didn't work. Seems the keypad isn;t working.
Expert:  Appliance Tech Dave replied 1 year ago.
Wen you push directly on the Confirm it should go out.
Customer: replied 1 year ago.
As I mentioned, it appears the keypad isn't working because that is NOT an option, right now. It won't react when I push the indicator.
Expert:  Appliance Tech Dave replied 1 year ago.
Does pressing the MEASURED FILL button give any change?
Customer: replied 1 year ago.
no
Expert:  Appliance Tech Dave replied 1 year ago.
Press the LOCK button for 3 seconds to see if the controls are locked.
Customer: replied 1 year ago.
The keypad is not registering my touching it.
Customer: replied 1 year ago.
When I press "Lock" for 3 seconds, just like every other time, nothing happens.
Customer: replied 1 year ago.
It sounds like it's trying to start but won't kick over.Every 5 seconds.
Expert:  Appliance Tech Dave replied 1 year ago.
Maybe it is in Sabbath mode. Press and hold the LIGHT and OPTIONS buttons at the same time for 3 seconds.
Customer: replied 1 year ago.
Nothing. What does the red, square icon mean?
Expert:  Appliance Tech Dave replied 1 year ago.
Doesn't sound normal. You may need service to determine if the control is the problem.
Customer: replied 1 year ago.
There's a red, square icon that comes on when the PO flashes. I can't quite see what the icon is...
Expert:  Appliance Tech Dave replied 1 year ago.
If that is still the PO icon it won't do anything else until you confirm the outage. If it won't let you confirm you won't be able to do anything else.
Expert:  Appliance Tech Dave replied 1 year ago.
Are you pressing the actual button for the MEASURED FILL?
Customer: replied 1 year ago.
Yes
It's not giving it up. The keypad has no response at all.
Expert:  Appliance Tech Dave replied 1 year ago.
Okay, I won't be of any more help, sorry.
Customer: replied 1 year ago.
so this has cost me how much for no solution?
Customer: replied 1 year ago.
I am not paying 16 bucks.
Expert:  Miel-cssm replied 1 year ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/appliance/94jhn-french-door-refigerator-s-stopped-running-unplugging.html). Thank you, ***** ***** Customer Support Team.