How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19051
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My ge monogram z1sb420dmd is freezing on the fridge side, regardless of where we set the t

Customer Question

My ge monogram z1sb420dmd is freezing on the fridge side, regardless of where we set the temp. it only freeses the produce drawers, not the top of the fridge. Also, the water dispenser stopped working.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! In the bottom of the refrigerator is the Quick Chill assembly. The damper that opens and closes to allow more air in is probably broken and unable to close and allowing cold air to flood the drawer area. The damper is part of thew entire assembly shown in the diagram below as number 344.
http://www.partadvantage.com/diagram/4/00111000/00111084.i09/680/900
I suspect that assembly is going to need to be replaced. That is a very common part to fail.
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
http://www.repairclinic.com/PartDetail/Damper-Control-Assembly/WR31X10021/945445?rcaid=1000054

Related Appliance Questions