How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20039
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a Sears Refrigerator. Model 795.72303.210 Serial

Customer Question

I have a Sears Refrigerator. Model 795.72303.210 Serial 305MRXX00002. Buildt may of 2013.
The tube to the ice maker keeps freezing and it fails to refill the tray.
Have installed two different brand new water fill valves, correct part # *****
Have installed new manufacturer supplied hose.
Tryed various hoses and combinations. All froze. Last try a new man. hose. Freezes after first dispense.
Everything else on ice maker works fine. Flexible tray ice maker.
Nothing in door for ice maker or water. Just internal automatic ice maker.
Have adaquate water pressure. 30# ***** Not very hard water, softened anyway.
Hose will just not drain to keep from freezing
Possible frozen insulation in sidewall of refrigerator??
Any ideas or advice? Don't know where to go from here.
Tim in Lexington IL
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Is there anyone to respond. Please acknowledge or cancel payment
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! If you are certain that the water pressure is at least 30 PSI and the valve has been replaced, the issue likely lies with the fill tube placement or the ambient temperature around the area where the fill tube enters through the cabinet. Is this a new problem? Is the fill tube placed so the end of the tube is not blocked at all?