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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1648
Experience:  worked on appliances for around 15 years
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My duet won't shut off I had to unplug it

Customer Question

My duet won't shut off I had to unplug it
Submitted: 2 years ago.
Category: Appliance
Expert:  AppTech8579 replied 2 years ago.
What do you mean by won't shut off?
Customer: replied 2 years ago.
I Started on a 50 minute cycle. At 33 minutes it went to Sud continue to work like it was running the cycle. At 31 minutes it said f and then flashed 2 continue to do that. so I put it On rinse and spin which is a 20 minute cycle the machine was on 20 continued to flash . I tried to power off the machine by pushing the power off button but it would not stop flashing so I had to unplug it. I plugged it back in and it continued to flash 20 and would not stop
Expert:  AppTech8579 replied 2 years ago.
Is it still flashing 20 if you plug it in?
Customer: replied 2 years ago.
I just plugged it in and it was flashing 20 and then it just shut off. Very quickly within 15 seconds
Expert:  AppTech8579 replied 2 years ago.
Press PAUSE/CANCEL twice to clear the display.
Check the drain hose and make sure it is not plugged or kinked.
Check the electrical connections at the pump and make sure the pump is running. Check the drain pump filter for foreign objects.
If the above does not correct the problem, replace the pump.
Customer: replied 2 years ago.
How do I check the pump drain filter
Expert:  AppTech8579 replied 2 years ago.
I need the model number. Look inside the door for a label with the model number. What you have given me is a part number.
Customer: replied 2 years ago.
Where do I find the model number
Expert:  AppTech8579 replied 2 years ago.
Look inside the door for a label with it on it.
Customer: replied 2 years ago.
Be right back
Expert:  AppTech8579 replied 2 years ago.
ok..
Customer: replied 2 years ago.
GHW9150Pw0
Expert:  AppTech8579 replied 2 years ago.
Do you see a access panel in the front at the bottom of the unit?
Customer: replied 2 years ago.
Yes but I don't now how to open it I forgot how . About 5 years ago I had a guy on the phone talk me through it because it was clogged once before but I just don't remember how it was a long time ago
Expert:  AppTech8579 replied 2 years ago.
Here is the service manual. Go to page 4-6 to get to the pump with the screw out filter.
Expert:  AppTech8579 replied 2 years ago.
I see this question is still open, do you need more help? Please rate me a 6 so I get credit for helping you, Thanks.