How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Just bought kitchenaid range model kdrs505 burners will not

Customer Question

just bought kitchenaid range model kdrs505 burners will not lite
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.
Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ?
A full model number will look like this KDRS505XSS01
And you do have the main gas supply turned on ?
And the unit is plugged in and powered correct?
And the not lighting is that the cook top burners or the oven or both cooktop and oven?
Customer: replied 1 year ago.
Kitchenaid Model KDRS505XSS04 The stove top burners will not lite. The ovens are electric and work fine. I seem to not be getting gas to stove top burners. Gas valve is open on the supply side is their a valve somewhere on stove. This stove has never been used.
Customer: replied 1 year ago.
Have tried turning burners on to bleed air out. Never even get a hint of gas smell
Expert:  Whrlp Master Tech replied 1 year ago.
Yes this model has an electrically opened safety valve it will only open when the range is power up ,if the unit is plugged in at the time you are tying to use the cooktop and you are not getting any gas out of the burners ,and the unit is brand new I would recommend calling for a warranty service call on the unit or if you work on it you will void the warranty
The lock out valve is over $200.00
So Let me know what you want to do from here?
Customer: replied 1 year ago.
Problem is I have no warranty bought it from a guy who purchased it from best buy to put in his cabin. It sat in his garage for 4 months because he decided to go with another stove
Expert:  Whrlp Master Tech replied 1 year ago.
ok so then you will need to open the cooktop up and test the cooktop lock out valve for continuity and for loose connections to it .and I would test for voltage to it with the unit plugged in and powered up .
Here is the parts break down the valve is # *****://c.searspartsdirect.com/lis_png/PLDM/W1011161-00003.png2