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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Freezer working, refrigerator not working model GTR10HAXARWW

Customer Question

freezer working, refrigerator not working model GTR10HAXARWW
3 YEARS OLD
Submitted: 1 year ago.
Category: Appliance
Expert:  Randy 43 replied 1 year ago.
Helloinside , my name is ***** ***** iam happy to help you with your question today..inside the freezer sex
ction is there any frost build up? can you hear a fan running in the freezer?
Customer: replied 1 year ago.
No frost build up -- yes the fan is running
Expert:  Randy 43 replied 1 year ago.
fan in the freezer correct ?not the one at the back by the compressor..if the freezer is ok and not heavily frosted the refrigerator should also be getting cold ,because its the fan in the freezer that blows the air into the fridge section..
Customer: replied 1 year ago.
Are you there?
Expert:  Randy 43 replied 1 year ago.
yes im here, did you see my post? thx randy
Customer: replied 1 year ago.
I did no see on this page
Expert:  Randy 43 replied 1 year ago.
there ar two fans one at the back and one in the freezer..they are both running?
Customer: replied 1 year ago.
the one in the freezer is running. is the other one located outside the unit?
Expert:  Randy 43 replied 1 year ago.
at the back by the compressor ..freezer temps are really good?
Customer: replied 1 year ago.
freezer temps are quite cold, could not see the fan by the compressor or hear it. coils are warm, condenser is hot to the tpuch
Customer: replied 1 year ago.
Where is fan for the compressor, is it enclosed in something or should it be visible?
Customer: replied 1 year ago.
I hear some low noise near the compressor, could be the fan, the noise is not as robust as the fan in the freezer.
Customer: replied 1 year ago.
Is it normal for the compressor to be hot?
Customer: replied 1 year ago.
The refrigerator is now somewhat cooler
Customer: replied 1 year ago.
Are you there? The coils have cooled somewhat
Expert:  Randy 43 replied 1 year ago.
sorry my connection was lost
Customer: replied 1 year ago.
I will need to phone a appliance repair company in Albuquerque,
Expert:  Randy 43 replied 1 year ago.
ok,good luck