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As it turns out I found a similar problem with the same answer on-line and I just finished doing this - poured warm water down drain and could see from the front of the fridge where I have access whether it drained into the pan below the freezer. There is only a small trickle. If the drain hose is too packed with debris to allow flow I guess I'll remove the hose and manually clean it. If so, is it much trouble getting to the drain hose from the rear of the fridge?