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Appliance Medic
Appliance Medic, Home Appliance Technician
Category: Appliance
Satisfied Customers: 10831
Experience:  Factory Trained CFC Technician
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Ice maker not making ice water line is working at dispense

Customer Question

ice maker not making ice water line is working at dispenser
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Medic replied 1 year ago.
Welcome and thank you for your question. I will be the professional that will be assisting you.
Hi,does the ice maker mold have ice in it? Can you tell what position the fingers that eject the ice out of the mold are in? Are they sticking straight up or level with the horizon?
Thanks
Customer: replied 1 year ago.
there is no ice the fingers are straight up
Expert:  Appliance Medic replied 1 year ago.
Perfect. Thank you. The ice maker is bad. The fingers should not stop in that position. It's a dead give away. very common issue on these units. You need to replace part number W10377151 to fix this issue. You can get it from any local appliance parts house or sears parts. The ice maker is roughly $50.
Below is a video that shows how to replace the ice maker assembly.
https://www.youtube.com/watch?v=7HHHO3SFdCA
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Thank you