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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Whirlpool refrigerator that the icemaker is no longer working.

Customer Question

Whirlpool refrigerator that the icemaker is no longer working. Help please.
The unit is just out of the manufactures warranty
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Guru replied 2 years ago.
Thanks for your question.

When you open the freezer door do you see the red light flashing on the right?
Customer: replied 2 years ago.

Their is no little light on the side.

Expert:  Appliance Guru replied 2 years ago.
OK what position are the auger fingers in on the icemaker? Are they just above horizontal?
Customer: replied 2 years ago.

Cant figure out how to get to the icemaker.

Expert:  Appliance Guru replied 2 years ago.
Just remove the cover to it. I will be back in a couple hours to check on it, I have to leave right now.
Customer: replied 2 years ago.

How the cover come off?

Expert:  Appliance Guru replied 2 years ago.
There are 2 screws where those holes are and then it slides off
Customer: replied 2 years ago.

found it. I also found the little eye, I have to take the ice bucket out to get to it. Fingers are above horizontal.

Expert:  Appliance Guru replied 2 years ago.
Is the light blinking on the photo eye?
Customer: replied 2 years ago.

I don't see the light at all. It such a small hole for that light. Its not like the old Whirlpool eye.

Expert:  Appliance Guru replied 2 years ago.
Did you put it into diagnostics to start the icemaker?
Customer: replied 2 years ago.
How's do I do that
Customer: replied 2 years ago.

Still waiting.

Customer: replied 2 years ago.
Relist: I still need help.
Customer: replied 2 years ago.
Relist: I still need help.