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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a GE profile French door refrig that keeps freezing

Customer Question

I have a GE profile French door refrig that keeps freezing my foods. The bins are set on cold not colder and also to less humidity. I try to set the frig temp to 37 but every time I come back and check it is 36. no matter how long I wait. Now I notice the freezer is reverting to a -2. I then change it back to 0 but it has reverted again when I have checked it later. This with the freezer just started. The refrig temp has been going on for awhile. MODEL #PFCS1RKZH SS SERIAL# ***** Please help This frig is 4 to 5 yrs old
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Hello, I'm so sorry for the extended wait time. Do you still need help with this?
If so, I will try to locate some information on this for you.
Thanks Rob
Customer: replied 2 years ago.
Yes I believe I paid so I would like the response
Expert:  Rob replied 2 years ago.
This sounds like either a bad board or a bad sensor
Can you try resetting the temperature just a couple of degrees warmer and see if it then actyally sets at the temperature you ideally want, or if resets back to the colder temperatures
Customer: replied 2 years ago.
I have already done those things. I think that was a very poorly researched answer
Expert:  Rob replied 2 years ago.
Thats not an answer!
It was a question
I dont know you tried those things as you didnt tell me
Ill opt out.
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