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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The stud on the fridge wall holding the shelf broke off. Is there a fi

Customer Question

The stud on the fridge wall holding the shelf broke off. Is there a fix?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! Sure, it is likely easily replaced. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 1 year ago.
Jcd2389gesIt's the stud in the back
Expert:  Kelly replied 1 year ago.
Just so we are talking about the same part, do you see it in the picture at the link below? Number 33 maybe?
http://www.partadvantage.com/diagram/2/0/00028828/680/900
Customer: replied 1 year ago.
I'm not sure.
Expert:  Kelly replied 1 year ago.
Is it the plastic support that holds the crisper shelf up? Does it look like the one at the URL below?
http://www.repairclinic.com/PartDetail/Shelf-Support/677641/2182?ss=-x363737363431&mr=0?rcaid=1000054
Customer: replied 1 year ago.
No it doesn't look like that.
Expert:  Kelly replied 1 year ago.
What shelf does it support?
Expert:  Kelly replied 1 year ago.
Does it look like this one?
http://www.repairclinic.com/PartDetail/Shelf-Support/61005337/894479?rcaid=1000054
Customer: replied 1 year ago.
It does not look like that. It supports shelf 27 on the diagram sent sent.
Expert:  Kelly replied 1 year ago.
If it is not number 33, then I am not sure what it would be. Can you post a picture?
Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
It doesn't have a screw and it doesn't twist in and out.
Customer: replied 1 year ago.
Are we done?
Expert:  Kelly replied 1 year ago.
Sorry, I got called away unexpectedly. I am not sure what part you need if you cannot post a picture and you don't see it in the diagram I sent you. Is the one below the one you need?
http://www.repairclinic.com/PartDetail/b103p4/Jenn-Air-Refrigerator-Shelf-Support/61005050/785578?modelNumber=JCD2389GES&ss=a4b103i217d563619&mr=1?rcaid=1000054
Customer: replied 1 year ago.
Do I still get charged?