How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20031
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a Salton IM 2022 portable ice maker, it cycles okay

Customer Question

I have a Salton IM 2022 portable ice maker, it cycles okay but even with the large size of cube selected it only gives very small ice. Water is full ,pump fills the tray nice , compressor seems to be working but very small ice. What is the issue Terry
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Looks like you are not going to help I will request a refund please. Terry l
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! If the water tray is full, it is probably only in need of a cleaning. When was the last time a commercial ice machine cleaner was ran through the machine? If the cold plate is covered with mineral deposits, you may see this symptom.
Customer: replied 1 year ago.
We have done that a few times in the past with no luck. Terry
Expert:  Kelly replied 1 year ago.
That being the case, the control is probably having issues and not programming the cube size properly.
Customer: replied 1 year ago.
Is that hard to change or fix on these machines???
Expert:  Kelly replied 1 year ago.
I am not seeing that part as being available. For the most part, these are a disposable item when they fail.