How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21162
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I ordered the part and it looked different. We sent that one

Customer Question

I ordered the part and it looked different. We sent that one back... Then the next one came in and again it was different but it fit (maybe Maytag changed design?) now we are still getting the DU error
Have reset the rinse, clean machine, etc,
Submitted: 2 years ago.
Category: Appliance
Expert:  Chas replied 2 years ago.
Hello from our service,My name is***** am so happy to help you today.I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions. I don't see any other info here, did somebody help you before here?
Customer: replied 2 years ago.
no
Customer: replied 2 years ago.
can you answer the questions I previously asked you?
Expert:  Chas replied 2 years ago.
I don't see any other question here? Not even a model number or what type of product we are talking about, only that you got something from Maytag and don't know what to do?
Customer: replied 2 years ago.
Maytag Brave Series Lid lock... Getting a DU error replaced the part. Different part we installed still getting du error have reset washer reminder, rinse, etc still getting error
Expert:  Chas replied 2 years ago.
What model number is ***** washing machine?
Customer: replied 2 years ago.
MVWB750WHO
Expert:  Chas replied 2 years ago.
This is not the correct model number, please recheck it
Customer: replied 2 years ago.
MVWB750WR0
Expert:  Chas replied 2 years ago.
Did you perform test number 8 on page 6 of the tech sheet?
Customer: replied 2 years ago.
yes
Expert:  Chas replied 2 years ago.
What came up during that test?
Customer: replied 2 years ago.
DU
error
Expert:  Chas replied 2 years ago.
Can you make it unlock manually at the controls?
Customer: replied 2 years ago.
No. Followed instruction to clear error still gives me the error
Customer: replied 2 years ago.
Where do you change to unlock manually?
Expert:  Chas replied 2 years ago.
You are working from the tech sheet are you not?
Expert:  Chas replied 2 years ago.
Hello I am still waiting to hear from you?
Customer: replied 2 years ago.
I responded yes yesterday.
Expert:  Chas replied 2 years ago.
Then on the tech sheet it has all the steps for doing this...
Expert:  Chas replied 2 years ago.
Then the instructions are on the tech sheet that you have....
Customer: replied 2 years ago.
you charged me the $23.00 and did not answer the question.. I have read the tech sheet. I am not paying the $23.00 because you did not help me..
Expert:  Chas replied 2 years ago.
Then how did you check the lid switch if you do not have the tech sheet for that information?
Customer: replied 2 years ago.
Ok like I said, you did not answer my question... I have the tech sheet. I am all set. An appliance man is coming out. I will not be paying the 23.00
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! That error is indicative of issues in the lid lock circuit. So, you will either need a new lid lock assembly, a new control or have a wiring issue. I would start with removing each connector and resetting them to alleviate wiring connection issues. Let me know what happens after that, please.