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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19022
Experience:  Highly accurate diagnostician with over 30 years experience!
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I ordered the part and it looked different. We sent that one

Customer Question

I ordered the part and it looked different. We sent that one back... Then the next one came in and again it was different but it fit (maybe Maytag changed design?) now we are still getting the DU error
Have reset the rinse, clean machine, etc,
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.
Hello from our service,My name is***** am so happy to help you today.I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions. I don't see any other info here, did somebody help you before here?
Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
can you answer the questions I previously asked you?
Expert:  Chas replied 1 year ago.
I don't see any other question here? Not even a model number or what type of product we are talking about, only that you got something from Maytag and don't know what to do?
Customer: replied 1 year ago.
Maytag Brave Series Lid lock... Getting a DU error replaced the part. Different part we installed still getting du error have reset washer reminder, rinse, etc still getting error
Expert:  Chas replied 1 year ago.
What model number is ***** washing machine?
Customer: replied 1 year ago.
MVWB750WHO
Expert:  Chas replied 1 year ago.
This is not the correct model number, please recheck it
Customer: replied 1 year ago.
MVWB750WR0
Expert:  Chas replied 1 year ago.
Did you perform test number 8 on page 6 of the tech sheet?
Customer: replied 1 year ago.
yes
Expert:  Chas replied 1 year ago.
What came up during that test?
Customer: replied 1 year ago.
DU
error
Expert:  Chas replied 1 year ago.
Can you make it unlock manually at the controls?
Customer: replied 1 year ago.
No. Followed instruction to clear error still gives me the error
Customer: replied 1 year ago.
Where do you change to unlock manually?
Expert:  Chas replied 1 year ago.
You are working from the tech sheet are you not?
Expert:  Chas replied 1 year ago.
Hello I am still waiting to hear from you?
Customer: replied 1 year ago.
I responded yes yesterday.
Expert:  Chas replied 1 year ago.
Then on the tech sheet it has all the steps for doing this...
Expert:  Chas replied 1 year ago.
Then the instructions are on the tech sheet that you have....
Customer: replied 1 year ago.
you charged me the $23.00 and did not answer the question.. I have read the tech sheet. I am not paying the $23.00 because you did not help me..
Expert:  Chas replied 1 year ago.
Then how did you check the lid switch if you do not have the tech sheet for that information?
Customer: replied 1 year ago.
Ok like I said, you did not answer my question... I have the tech sheet. I am all set. An appliance man is coming out. I will not be paying the 23.00
Expert:  Kelly replied 1 year ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! That error is indicative of issues in the lid lock circuit. So, you will either need a new lid lock assembly, a new control or have a wiring issue. I would start with removing each connector and resetting them to alleviate wiring connection issues. Let me know what happens after that, please.

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