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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 33 Years, and have over 100,000 in home repairs and over 50,000 phone and internet repairs under my belt.
Sounds as if the control is locked .
Let try to unlock it press and hold the Options and the Select button for 3 seconds to see id it then unlocks?
let me know ?
my friend woody you are good, i did tried to press/hold options/select buttons before but i guess i did not press them x3 sec. thank you very much. also, i don't know if i can ask you this more question. please let me know. i have another washer machine in basement whirpool comercial quality model LXR7244JQ1 SER when i start the machine on any cycle the machine starts working normally gets the water/start washing and then stops. it doesn't go to the next cycle. the water stays there.is as if it stops in the middle from light (start of cycle) and rinse. i unplug the water hose from machine to let it drain and it does drain all the water from machine out. thank you very much!
Cesar Glad you go t it unlocked.
And as per Just Answer policy We can only answer one appliance issues per post.
If you post your washer question I can assist you on it as long as it is a differant question .
Thank you in advance!
you can request me Whrlp Master Tech.