How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59637
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

maytag neptune MHS2000AWW; washer runs for awhile then stops,

Resolved Question:

maytag neptune MHS2000AWW; washer runs for awhile then stops, if you push the start button it starts up again and continues the cycle (10 to 15 minutes) then shut off again. By restarting you can finally get through a full cycle.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

So you'll want to watch the cycle closely. There are really only2 reasons why this washer would stop running in the middle of the cycle and allow you to press the start button to pick up where it left off. Either you machine control board is going bad, or the washer isn't filling up fast enough. This washer is designed to shut off after 5 minutes of filling if it hasn't reached the correct water level in case the sensor isn't reading the water level correctly so that your whole house doesn't flood. Starting the washer again from where it left off will allow the washer to continue filling for another (up to) 5 minutes to reach the correct water level. It sounds to me like every time the washer is trying to fill up, it's taking too long so it shuts off. Now this could be low water pressure from the house, or possibly your valve screens are clogging. Turn the water off and disconnect the fill hoses from the back of the washer. Look at the screens on the back of the washer receptacles and if they are clogged, flush them out with a spray bottle. If they look good and the water pressure is good, then you need to replace the valve because it's just not filling up properly.

Now if the washer is shutting off randomly and it's not while the washer is trying to fill, then you'd need to replace the main machine control board.

Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!

Customer: replied 1 year ago.

Each time the washer stops you're able to open the door. Is the water at such a level when full that you shouldn't be able to do that. Thus indicating that it isn't completely filling. Also how many times during a full cycle does the washer drain and refill?

Expert:  Tyler Z. replied 1 year ago.
That's completely normal. The washer doesn't lock through the entire cycle. The water level never goes above the bottom of the door so it's not really a concern as far as flooding. The washer fills 2-4 times each cycle depending on the setting selected.

Customer: replied 1 year ago.

Thanks for the additional information. When you do open the door after it has stop, there appears to be enough water. In fact, expect for the periodic stopping it seem to work fine. It's probably the main control board. Is the control board available for the model?

Expert:  Tyler Z. replied 1 year ago.
The part number for the board should be 22004325 and it's mounted below the top panel of the dryer of all places. Either way, I'd still watch the cycle and see if it stops while filling because just looking at the water level is not going to be adequate to know if the issue is a fill issue or the control board.

Customer: replied 1 year ago.

You absolutely right. I'll watch the cycle to be sure. I appreciate the information and advice!

Expert:  Tyler Z. replied 1 year ago.
No problem and I wish you only the best. Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 59637
Experience: 9+ years being an appliance technician with factory training.
Tyler Z. and 2 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 
Chat Now With An Appliance Technician
Tyler Z.
Tyler Z.
Appliance Technician
59637 Satisfied Customers
9+ years being an appliance technician with factory training.