Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello, and thank you for using this service. I'll be helping you with your problem today.If your freezer thinks that the temperature has actually reached -2 degrees and it's actually too warm, then your thermistor sensor inside the freezer has failed and is just not sensing the temperature properly. It will give a bad reading to the display and then the display will THINK that it's the correct temperature even though it's not. The part number for the temperature sensor in your freezer is wr23x10627 and it's about $25 for the part. It would need to be replaced to fix the issue.Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!
Thank you for your help! I ordered one and it is on its way. Can you tell me where to find this sensor on the Unit?
It ended up being a freon leak. I am getting a new one from G.E.