Hi Tyler. Thanks for your help. We are able to move the inner basket up and down without any trouble - nothing seems stuck, so its not that.
Should we still check the RPS sensor? Will we be able to tell whether or not it is faulty once it is out? Where would we buy a new one and at what cost? Or could it be something else?
Lots of questions - I hope thats ok!
I've attached a photo - we've got the motor off but are unsure which bit is the RPS sensor? We're assuming its the box shaped piece on the left of the photo? If so - how do we get it off?
This is a link to the image on dropbox. Can you please try again? https://www.dropbox.com/s/wmg923l1qelrzgz/photo.JPG
I don't have a flicker account - are we able to email it?
We don't seem to be able to pull the sensor up off the motor...
Its ok - we've figured it out! Its the 3 pronged clip thing with green circuit board...
Thanks heaps for your help! Will give you a great rating. :-)
Hi again Tyler
I'm not sure if you're still available to help, but we purchased the new RPS Sensor from Fisher & Paykel and have installed it but the machine is still not spinning and now the lights coming up are 1 and 5.
Any ideas would be very welcome!