How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience:  15 yrs. experience as a certified appliance technician.
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

usually I TURN MY START BUTTON TO THE RIGHT AND THE DRYER STARTS

Resolved Question:

usually I TURN MY START BUTTON TO THE RIGHT AND THE DRYER STARTS WORKING. THE BUTTON JUST SPRINGS BACK TO THE LEFT. BUT NOW WHEN I TRY AND START THE DRYER, I TURN THE START BUTTON TO THE RIGHT AND IT MAKES A HIGH PITCH NOISE AND THE DRYER DOESN'T TURN ON. I'VE REPLACED THE LITTLE MODULE ON THE BACKSIDE OF THE SWITCH, BUT IT'S STILL MAKING THE SOUND AND NOT STARTING THE DRYER. IT'S THAT MODEL DBXR463ED2WW
Submitted: 8 months ago.
Category: Appliance
Expert:  Bryan replied 8 months ago.
Hello, My name isXXXXX you for choosing Just Answer, It is my pleasure to assist you today.
Expert:  Bryan replied 8 months ago.
You replaced the start switch itself ? Rotary Switch WE4M519 Main Product View
Customer: replied 8 months ago.

Yes...

Expert:  Bryan replied 8 months ago.

okay. Now that its replaced it seems to turn correctly again but the dryer wont start is that correct ?

 

Customer: replied 8 months ago.

It always turned correctly... to the right, the dryer started, the switch would spring back. Even with the new switch, it turns correctly... but it makes a buzzing noise and the dryer doesn't turn on... that's the same thing it did prior to me replacing the start switch.

Expert:  Bryan replied 8 months ago.

oh okay I see. reach inside and spin the drum by hand, does it have resistance like the belt is good or does it seem to turn real easy ?

 

Customer: replied 8 months ago.

It has resistance...like the belt is good.

Expert:  Bryan replied 8 months ago.
okay, is the buzz you hear when you try to start this loud ? is someone there that can help you for a few minutes ? I need you to have someone turn the start switch for you while you hold the door switch button in and spin the drum while someone turns the start switch to see if this starts. you may have a bad spot on the motor . can you try that ?
Customer: replied 8 months ago.

It's fairly loud yes. I'm all alone right now. What should I do?

Expert:  Bryan replied 8 months ago.
Okay if its loud it may be a motor issue,Its tough to do alone , maybe you have something you can hold the door button in with like a broom stick or maybe tape it in ? it has to be in all the way though so you can turn the start button while spinning the drum.
Customer: replied 8 months ago.

Okay... I'll see what I can do. Can you hold?

Expert:  Bryan replied 8 months ago.
sure no problem.
Customer: replied 8 months ago.

Okay... I taped the door switch flat, turned the start switch on and spun the drum and the dryer started! With the tape off, door shut, I turned the start switch... just the old noise. Dryer doesn't start.

Expert:  Bryan replied 8 months ago.
Okay unfortunately that's not good news, your motor start windings have failed. the motor has two windings , one for starting the dryer and one for the run once it starts, that's why you can spin the drum and it runs. your doing what the start windings should do but cant. your motor needs to be replaced unfortunately. this is the motor. Drive Motor WE17X10010 Main Product Viewits not an uncommon failure in these. the motor costs around $144.00 however so you need to decide what you want to do. heres a link to order it if you wish. MOTOR sorry for the bad news, thanks , Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11902
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.