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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6753
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Whirlpool washer WFW9050XW00, the drum wont spin after cross

Resolved Question:

Whirlpool washer WFW9050XW00, the drum won't spin after cross country trip, transport bolts have been removed, and I can spin it manually.
Submitted: 8 months ago.
Category: Appliance
Expert:  The Home Smithy replied 8 months ago.
Hi. I'm Smitty. I am a professional appliance repair consultant here to help you diagnose, and repair, your appliance.
Uploading diagnostic information for you now. please stand by.
Customer: replied 8 months ago.

Ok, thanks.


 

Expert:  The Home Smithy replied 8 months ago.
Okay, Nicholas. Please paste the URL below into your browser and download the tech sheet. Run the diagnostics per the sheet. Let me know if there are any stored error codes.
Thank you.

http://i41.tinypic.com/2cz2a6c.jpg
Expert:  The Home Smithy replied 8 months ago.
Nicholas, I just received an emergency call out for a broken water spigot.
Sam is going to take over for me.
Best, Smitty
Expert:  Whrlp Master Tech replied 8 months ago.

ok Nicholas

Does the drum rotate back and fourth during agitation sequence?

Can you hear the motor trying to run?

Do you get any F codes ?

Customer: replied 8 months ago.

The drum does not rotate, but the motor does run.

The F code I get is f2e1, I think. 2 blinks, 3 seconds, 1 blink, 8 seconds, repeat.

Expert:  Whrlp Master Tech replied 8 months ago.

ok if the motor runs but no drum movement .

Have you removed the top or the rear panel and made sure the belt is on both the motor and drum pullies?

Customer: replied 8 months ago.

No. Want me to do that now?

Expert:  Whrlp Master Tech replied 8 months ago.
Yes if you would please!!
Customer: replied 8 months ago.

The belt is attached to both.

Expert:  Whrlp Master Tech replied 8 months ago.
ok can you run ithe washer and see if the belt /motor is running ?
Customer: replied 8 months ago.

It is not.

Expert:  Whrlp Master Tech replied 8 months ago.
Ok do you hear the sound you where hearing before?
Customer: replied 8 months ago.

The exact same sound.

Expert:  Whrlp Master Tech replied 8 months ago.

ok so that is probably the drain pump you hear .

So with the code you have F1E2 and the motor not running.

I would have to assume you have a faulty motor control board

CLICK HERE for part info

Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 6753
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Whrlp Master Tech and 7 other Appliance Specialists are ready to help you

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