The store I purchased this unit from is no longer in business. I have not been able to find a repair place in Minneapolis that is firmiliar this this brand. Do you have any suggestions for a parts dealer or service in my area?
They stopped selling them in the US awhile ago. There are no US parts suppliers nor servicers you would have to have the part imported from overseas. Your best bet would be to either contact them via email at:email@example.com purchase a new unit. I wish I had better news this has happened to a few people, but they were so unpopular they were discontinued in the US fast.
I did send an email to the address you provided and I hope they are able to help. Though this news makes me very sad, I appreciate your assistance, the information explained alot. I love this unit and do not want to replace it but since Thanksgiving is coming and I serve over 40, cooking on a bunch of countertop induction cookers won't be fun.Thanks for your speedy response.