How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience:  15 yrs. experience as a certified appliance technician.
10522817
Type Your Appliance Question Here...
Bryan is online now
A new question is answered every 9 seconds

samsung range model no. ftq387lwgx,while cleaning range,cleaning

This answer was rated:

samsung range model no. ftq387lwgx,while cleaning range,cleaning stopped near end of cleaning cycle and the electronic display went blank. range is receiving 240 volts.

applianceguy : Hi, so the burners work but the control is blank, is this correct?
Customer:

yes this true ,the oven is still locked and none of these controls work

applianceguy : You will need to check for 110 vac at the control. I am looking for a break down on the unit. Go to wire harness at control and look for red and black wires. Check voltage
Customer:

ok will check voltage

Customer:

the range has a printed circuit bord with touch screen comtrols,could not get a voltage reading

applianceguy : There has to be wires going to the clock that you can test for voltage, take another look
Customer:

the clock and all oven controls are digital on the circuit board

Customer:

there is no voltage at the motor that controls the oven locke

applianceguy : Yes but there has to be a power supply to the clock. A harness has to plug into it to give it power
Customer:

will check

applianceguy : I will opt out so another tech can help you, I am having internet connection problems. Sorry
Hello, My name isXXXXX you for choosing Just Answer, It is my pleasure to assist you today. Good evening I see the other tech has opted out, I hope I can be of assistance, Give me a few minutes to look up your model, please stand by.
Customer: replied 3 years ago.

OK

okay got your info, this control has a low voltage transformer which runs the clock / control. Transformer DE26-00147A Main Product View this trans former is at fault. (a very common failure) the transformer is not expensive however, about $24.00 , heres a link to order it, transformer when this transformer blows the digital display and clock go out.
Customer: replied 3 years ago.

THANK YOU, XXXXX XXXXX SOLVES THE PRPBLEM.

It will, this is a common failure on these, Please remember to rate my service before you sign off, If you need more info, please ask me - I'll be happy to reply. You can always ask follow-up questions until you have the information you need even after rating my service. Thank you!
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 12156
Experience: 15 yrs. experience as a certified appliance technician.
Bryan and 3 other Appliance Specialists are ready to help you