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Do you hear the fan running in the freezer running? If so, you will need to pull the inside rear cover of the freezer off to expose the cooling coil. Please let me know if the cooling coil is lighted frosted from top to bottom, not at all, or partially. There are about 6-8 screws for this cover to come off....thanks
the coil is partially frosted - frosted at bottom but wet at top
Does this mean the compressor needs to be replaced?
No, There would not be a frost pattern if the compressor was not running. The frosting of the cooling coil tells us that the compressor is running, but the Freon is either low, or restricted, not allowing it to travel thru as it should. Like a kink in a water hose for example, still get water, but not enough. Thanks again