How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Repairman1981 Your Own Question

Repairman1981
Repairman1981, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4548
Experience:  7 years Repairing Appliances, Factory Trained in Several Major Brands
41736587
Type Your Appliance Question Here...
Repairman1981 is online now
A new question is answered every 9 seconds

I have an Amana refrigerator model #sbd21vpse. the water dispenser

Resolved Question:

I have an Amana refrigerator model #sbd21vpse. the water dispenser has stopped working. The ice maker works fine. If I press the water button and wait, in about 2 minutes water will dispense. just recently the water dispenser has stopped working completely. Is there a water pump in there? what is causing this problem?
Submitted: 1 year ago.
Category: Appliance
Expert:  Repairman1981 replied 1 year ago.

Repairman1981 :

there is a water valve that could be bad. Do you hear it humming when you press the button? Does yours have a filter on it, and has it been changed?

Customer:

I have replaced the water filter already. ther is a slight humm when i press the button.

Repairman1981 :

if your getting the hum it's likely the filter head not the valve. The way I usually test this without getting too complicated is to remove the filter, shake the water out of it. When you put it back in try the water. If you have normal pressure and it backs off it's the filter head. If you don't and you stick with none or the delay it's the valve.

Repairman1981 :

This is all assuming you don't see water leaking on the floor

Customer:

there is no water on the floor

Repairman1981 :

the do that test and report back .... It's either the valve or the filter head. I would guess filter head

Customer:

is the filter head where the filter attaches?

Repairman1981 :

yep

Repairman1981 :

Just remove the filter ... shake it out .... put it back in and report what the dispenser does

Customer:

still no water

Repairman1981 :

after removing it. ..... that's a bad valve then

Repairman1981 :

lemme get you a part number and some swapping info

Customer:

where is the valve located?

Repairman1981 :

12544001 is the part number, you can order from 1-888-464-2853 or your welcome to google it. It's on the back by the compressor

Repairman1981 :

It's a 1/4" compression nut to hold the supply line to the valve, then 2 water lines and 2 electrical connections. Be sure to kill the power (water and electric doesn't mix)

Repairman1981 :

The valve is held in by 2 screws

Repairman1981 :

not a big deal to change ... just cut off the water and the power and basic hand tools

Customer:

sounds easy enough. how sure r u that will fix the problem?

Repairman1981 :

99% .... if you hear it humming it's getting power. So that rules out switch wiring etc. If you get no water and the filter head isn't the issue the valve is all that's left

Repairman1981 :

I'm not saying you won't pull it out and find a cracked water line spraying on the compressor, or a kinked water line behind the unit when you slide it out .... or something of that nature

Repairman1981 :

Since I'm not there I can't be 100% on anything hardly. But I see these often enough that I'm a solid 99% on it

Customer:

will i access the valve from under the fridge or in bacl?

Repairman1981 :

it's in the back ... you don't have to lean it or anything

Repairman1981 :

Remove the lower machine compartment panel ... it's kinda in the back panel .... you'll see when you slide it out

Customer:

is it right where the water line attaches?

Repairman1981 :

yep ... it's the piece the water attaches to

Customer:

Ok sounds great I'll order that part tomorrow. I really appreciate your help. Thank you

Repairman1981, Home Appliance Technician
Category: Appliance
Satisfied Customers: 4548
Experience: 7 years Repairing Appliances, Factory Trained in Several Major Brands
Repairman1981 and other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Repairman1981
Repairman1981
Appliance Repair Technician
2230 Satisfied Customers
7 years Repairing Appliances, Factory Trained in Several Major Brands