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Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11987
Experience:  15 yrs. experience as a certified appliance technician.
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Kenmore elite he3 washer control panel dead - replace the ccu

Resolved Question:

Kenmore elite he3 washer control panel dead - replace the ccu and after a minute or 2 dies again
Submitted: 10 months ago.
Category: Appliance
Expert:  Bryan replied 10 months ago.
Hello, My name isXXXXX you for choosing Just Answer, It is my pleasure to assist you today. do you have the model number so I can better assist you.
Customer: replied 10 months ago.
We're Having a Problem on the Site
Customer: replied 10 months ago.
that is the your link
Expert:  Bryan replied 10 months ago.
do you have the model number ?
Customer: replied 10 months ago.

kenmore HE3 elite


11142936200

Expert:  Bryan replied 10 months ago.
give me a couple of minutes to look at this .
Customer: replied 10 months ago.

ok


 

Expert:  Bryan replied 10 months ago.
okay so you replace this ? Main Control Board 285924          Main Product View the CCU ? well on this particular washer they had an issue with the user control display board. ( a bad solder joint because the wire was to short) User Control and Display Board(NNN) NNN-NNNN        Alternate Product ViewUser Control and Display Board(NNN) NNN-NNNN        Alternate Product View I have run into this on many of these. unfortunately you replaced the wrong part the user control has to be replaced. can you return the CCU ? heres a link to order the user control board. order here I'm really sorry to have to give you the bad news, thanks and best wishes, Bryan
Customer: replied 10 months ago.

if I change the user control the ccu still will work or not

Expert:  Bryan replied 10 months ago.
oh yeah , Its the same CCU but I believe your old CCU was fine. that's why I asked if you could return it and get your money back on it that's all.
Customer: replied 10 months ago.

in any way to fix the user control ?

Expert:  Bryan replied 10 months ago.
well what the issue is when the control shuts down is there a pin (wire) soldered to the board either the white harness plugs into or the blue one plugs into (its been a while so I'm not sure which harness, but the pin is to short and there also a soldering issue with the pin. you can try but I not sure if you can fix it, graphic I hope you can , that would be great !
Customer: replied 10 months ago.

the new ones user control have the problem fix or stil lwill have a short live ,os something hard to said ?

Expert:  Bryan replied 10 months ago.

No the new ones are fine, they fixed the issue, it was a robotic solder machine but they didn't catch it in time I guess, a lot of machines got through, anyway if you cant fix it a new control will, Please remember to rate me 3 or above before signing off so I get credit for assisting you, thanks and have a great night, Bryan

Customer: replied 10 months ago.

thanks Brian ,good night

Expert:  Bryan replied 10 months ago.
your very welcome. you too. thanks Bryan
Bryan, Home Appliance Technician
Category: Appliance
Satisfied Customers: 11987
Experience: 15 yrs. experience as a certified appliance technician.
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