No, the door is not locked. The door opens/closes as normal. I don;t know how to lock the door
The model number is XXXXX
Try this XXXXXXXXXXX Serial#216775720
Ok, that didn't work. I wiggle the latch it really didn't do anything. We turned the braker off and waited 60 seconds. The message came back on. When I push trhe clean button nothing is happening. I don't hear anything.