How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 73368
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have been following this thread, and Im not sure on the

This answer was rated:

I have been following this thread, and I'm not sure on the directions. Most likely my fault no the "expert's".

I don't have a volt meter - just an alligator tester.
Hello, and thank you for using this service. I'll be helping you with your problem today.

-Could you explain your situation a little more? What is the dishwasher doing or not doing exactly?

Customer: replied 2 years ago.

stopped somewhere in mid cycle. Still water in the bottom.


No lights on the control panel.


Circuit breaker not tripped.


Electricity to the connection behind the unit.

OK perfect. If you're certain that there is power getting to the dishwasher, remove the kick panel below the dishwasher and look for the 3" x 3" sheet metal box with the wire connections in it. Turn the circuit breaker off to the dishwasher or unplug the dishwasher before servicing. Remove the cover plate and look at the wire connections to see if any of the wires in the junctions box have shorted out. If they have been shorted or melted, you'll need to cut them back and re-wire them. If you find nothing at all wrong with the connections, then your fuse or control board is just shorted for one reason or another and the fuse or control board inside the door will need to be ordered and replaced. You can't test the control board but you can test the fuse. Below is a link to a video that will show you how to take the door apart to test the fuse and replace whatever part is faulty. Once the fuse is removed, just check continuity if you have a multimeter to determine if the fuse is bad or not. If the fuse doesn't have continuity then replace it. If you don't have a multimeter, then just order and replace the fuse as it will be cheaper than buying a multimeter and it will give you the same answer.


Now I know you said you don't have a multimeter, so you can also unplug the dishwasher or turn the circuit breaker off, disconnect the 2 wires going to the fuse, and put a wire between the 2 wires to bypass the fuse. Now plug the dishwasher back in and if the control panel lights up, that lets you know the fuse is bad and the fuse would need to be replaced.

Please remember to rate my service before you leave. If you have any other questions, please ask me – I’ll be happy to respond. You can continue asking follow-up questions until you have all the information you need even after rating my service. Thank you!

Tyler Z. and other Appliance Specialists are ready to help you

Related Appliance Questions