How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy 43 Your Own Question

Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3204
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
Type Your Appliance Question Here...
Randy 43 is online now
A new question is answered every 9 seconds

Kitchenaid KBFA25ER2201 frig and freezer not working. 7 yrs

Resolved Question:

Kitchenaid KBFA25ER2201 frig and freezer not working. 7 yrs old
Submitted: 5 months ago.
Category: Appliance
Expert:  Randy 43 replied 5 months ago.
Hello, my name is XXXXX XXXXX iam happy to help you with your question today..is there any oil in the drain pan? do you see any frost build up on the rear panel of the freezer section ? on the inside of the freezer thx
Customer: replied 5 months ago.


no oil in the drain pan. However, looks like there may have been some greenish liquid that is all dried up. no frost build up anywhere.

Expert:  Randy 43 replied 5 months ago.
Is the compressor definately running ? not just hot from trying to start? but all the other fans are running? the one in the freezer section as well as the one by the compressor?
Customer: replied 5 months ago.


I don't know if the compressor is 'definitely' running. Not sure what it sounds like or feels like when the frig and freezer are working. It is humming and slight vibration. can't open bottom freezer drawer because of how it is pulled out against island unit. But, inside frig sounds like a fan is running.

Expert:  Randy 43 replied 5 months ago.
if the compressor is vibrating constantly then it is running , it has a slight hum . if both the fans and the compressor are all running but you dont have any cooling in either section ,that indicates a sealed system issue ,this is a problem with the freon ,most likely a leak in the evaporator coil , freon has leaked out and there will be no cooling , the green fluid or any oil indicates moisture in the system ,another symptom of a leak ,this is a big job to repair , the system would need to be pressurized and then a leak test ,if the leak is found ,then it would need that part repaired and the system recharged with new gas
Customer: replied 5 months ago.


Can you provide a cost range to fix a leak and recharge the system? I just need to understand the magnitude of this option

Expert:  Randy 43 replied 5 months ago.
most likely a evaporator ,suction line needed ,approx $200 for parts ,$300-$400 for labour and time , supplies and gas approx$50 its a big job if you dont have any sealed system warranty left? double check the manual for any "sealed system warranty"
Customer: replied 5 months ago.


In your opinion (stress 'opinion') would this warranty clause cover this repair (frig is 7 yrs old)


SIXTH THROUGH TENTH YEAR LIMITED WARRANTY ON SEALED REFRIGERATION SYSTEM PARTS


In the sixth through tenth years from date of purchase, when this major appliance is operated and maintained according to instructions


attached to or furnished with the product, KitchenAid will pay for factory specified parts to correct defects in materials or workmanship


in the sealed refrigeration system. These parts are: compressor, evaporator, condenser, dryer, and connecting tubing.

Expert:  Randy 43 replied 5 months ago.
Yes , if you have 6-10th yr sealed system then it will be covered ,if it says labour as well ? then it is all covered ..if no mention of labour then all the parts will be covered atleast

but if everything running and no cooling ,it is definately a sealed system issue
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3204
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Randy 43 and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.