How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Chas Your Own Question

Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15831
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
13353276
Type Your Appliance Question Here...
Chas is online now
A new question is answered every 9 seconds

We have an 18.6 cu ft whirlpool refridgerator with the freezer

Resolved Question:

We have an 18.6 cu ft whirlpool refridgerator with the freezer on the bottom. Ice keeps building up on the bottom of the freezer which eventually floods the bottom of the freezer and then begins to melt and water runs out of the front onto the floor. Model EB9FVHRVS 03
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
b. Your question was not fully answered.
c. You want to ask further questions.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.

 

How long until it starts doing it again for you, the leaking?

 

 

 

Customer: replied 1 year ago.

We have to clear out the ice every 6-8 days and sometimes within 4 days. Every now and then we can hear water draining into the freezer. The water is coming from the rear of the freezer.

Expert:  Chas replied 1 year ago.
Here is a video for a bottom mount freezer, it shows you how to unclog the defrost drain in the back of the unit, so this does not happen again.

Click here for video.



All I ask of you is to please rate me with one of the top 3 ratings. If there is anything else I can help you with today just let me know. You can continue asking questions for as long as you like even after you rate me. If you are done and rate a 1 or 2 s please consider replying and telling me what more I can do or what more you would have liked that was within my power so that I possibly give you that information or help me improve my customer satisfaction rating. . .

Bonuses are welcome if I have helped you a lot, however they are not mandatory

Customer: replied 1 year ago.

Okay thanks, XXXXX XXXXX do we stop this from happening again?

Expert:  Chas replied 1 year ago.

Here's a little trick I've used for over 10 years now, and it's saved countless return trips on refrigerator jobs.

 

One of the most common problems I see with frost-free refrigerators is drain freeze up. This is usually caused by the defrost drain clogging, then freezing. On older units, it can also happen when the insulation around the drain gets 'waterlogged', as it usually does over the years, and no longer keeps the drain above freezing temperatures.

 

The first symptom, at least in top-mounts, is water under the crisper drawers, on the floor of the refrigerator section.

 

Before I found this little trick, this was a frustrating problem that was hard to keep from recurring.

 

Now I keep a handful of 'drain heat exchangers' in the truck, and use a dozen or two most summers, when humidity is highest and refrig. drains have to handle the most water.

 

These are easy to make. Just cut a piece of #12 copper wire (strip from regular 12-2WG 'Romex' household wiring ) about 6 inches long and bend it around a 1/4 inch round rod. A screwdriver shaft works well for this, but any 1/4 inch dia. piece of metal will do. They look like this.

 

 

 

graphic

 

 

 

 

 

Now when your refrig drain clogs and you find the trough under the evaporator full of ice, here's what you do. Clear the ice, open the drain

 

and hang this little piece of copper on the defrost heater, so it extends down the drain. On most units, this is a black rod under the evaporator coil.

 

This heater is responsible for melting all that frost that we don't have to deal with since the advent of Frost-free units, and it glows a dull red during the defrost cycle, so there's plenty of excess heat for our purpose.

 

Anyway, since copper's such a good conductor of heat, some of the defrost heater's energy will transfer down the copper wire, into the drain, and keep it open. What I like to call 'stupidly simple', this uses no extra electricity and works very well!

 

One precaution: hang this piece of copper *loosely* over the defrost heater. Don't squeeze or crimp it on, or you risk damaging the heater.

Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15831
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
Chas and 4 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions