Hello, and thank you for using this service. I'll be helping you with your problem today.
This is a very common issue and it means that your defrost drain line has frozen over and will need to be thawed out. This often times happens for no reason at all and is just random. You will need to remove everything out of your freezer and remove the back panel inside the freezer. Use a hair dryer to thaw all the ice out and locate the drain hole. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly.
when you say the back panel, you mean from inside the freezer?
Once you remove all the stuff inside the freezer, there are going to be some screws going into the back white panel inside the freezer toward the bottom with the vent slots behind the food drawers just above the floor. That is the panel you'll need to remove.
This panel usually goes up about 3 feet or so.
ok, so ill have to not only take out all the food but all the shelves and stuff too? also, I should have mentioned that I have an in door ice and water dispenser, don't know if that makes any difference
Aye, you will need to remove some of the lower shelves and such if they are in front of that panel.
The ice/water dispenser won't affect this issue unless you see ice cascading down from the icemaker all the way down the freezer and to the floor
no, the water just seems to be collecting on the floor of the freezer. as best I can tell, it looks like it's coming out of somewhere about half way to the dispenser or so toward the right side
Aye, it's coming from your backed up drain then as I originally thought
perfect, thank you
not a problem and good luck!