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Chas
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15725
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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I have a Maytag Neptune high eff stacked washer/dryer front

Resolved Question:

I have a Maytag Neptune high eff stacked washer/dryer front loader and the washer will not spin anymore does everything else but wont spin on any cycle
Submitted: 9 months ago.
Category: Appliance
Expert:  Chas replied 9 months ago.

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
b. Your question was not fully answered.
c. You want to ask further questions.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.

 

 

So it will wash for you and everything, but does not spin out at all? Does the door lock light come on also?

 

 

Customer: replied 9 months ago.


yes

Expert:  Chas replied 9 months ago.
Do you have the serial number for the unit?

Customer: replied 9 months ago.


22593928YD

Expert:  Chas replied 9 months ago.
When it get to the spin function, does the water drain and just keeps trying to balance itself?
Customer: replied 9 months ago.

water drains the barrel just keeps rotating back and forth as if it is just washing. the clothes are still soaked


 

Expert:  Chas replied 9 months ago.
Do you know how to access the tub area of the machine to check the out of balance switches?
Customer: replied 9 months ago.


not sure how where they are

Expert:  Chas replied 9 months ago.
they are item 16 in the diagram below

http://c.searspartsdirect.com/lis_png/PLDM/M0606009-00012.png
Customer: replied 9 months ago.


I would have to pull the unit away from the wall

Expert:  Chas replied 9 months ago.
This is all accesible from the front of the machine, you need to remove the hinges for the door and there should be 2 mode screws on the opposite side, this will let you remove the front of the machine...
Customer: replied 9 months ago.

ok I will get back to you after I do this

Expert:  Chas replied 9 months ago.
okay
Customer: replied 9 months ago.

I just ot the panel off and pushed the switch and then tried to have it spin it did not work

Expert:  Chas replied 9 months ago.
when resting they should show closed with a meter, if they sense an out of balance they will not allow the unit to spin..
Customer: replied 9 months ago.


how many switches are there

Expert:  Chas replied 9 months ago.
there is one on the bottom and one on the right hand side of the tub.
Customer: replied 9 months ago.


I found the one on the bottom I will look again on the right side

Expert:  Chas replied 9 months ago.
okay
Customer: replied 9 months ago.


found it I pushed in both switches and still did not spin

Customer: replied 9 months ago.

are you still there

Customer: replied 9 months ago.

I did not see a meter the switches look like circuit breakers with a whit tip push switch

Customer: replied 9 months ago.


hello I hope we are still connected because I been have charged the full price already now I have to run an errand be back shortly so we can finish this thank you

Customer: replied 9 months ago.


Hello I aqm back are you still around to help me

Customer: replied 9 months ago.
Relist: Other.
lost contact with him and I have replied 4 times and have received no answer
Customer: replied 9 months ago.
Relist: Other.
lost contact have replied 4 times and received no answer
Expert:  Chas replied 9 months ago.
I am back, had a small emergency, I am saying test the switches to make sure they work, DO you know to test a switch?
Customer: replied 9 months ago.


not really I can access the bottom one easily but not the one on the side of the barrel it towards the top very difficult to get to

Expert:  Chas replied 9 months ago.
These switches you need to remove the wires and hook them to an ohm meter, they should read closed with the button out and open with the button pressed in.
Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 15725
Experience: Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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