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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19735
Experience:  Highly accurate diagnostician with over 30 years experience!
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BY ACCIDENT I HIT THE LOCK BUTTON ON MY OVEN AND CLEAR OFF

This answer was rated:

BY ACCIDENT I HIT THE LOCK BUTTON ON MY OVEN AND CLEAR OFF DOES NOT TURN IT OFF
I WANT TO CLEAN MY OVEN
WHAT DO I DO
THANKS
PEGGY
Thanks for counting on us to help with your appliance problem. My name is XXXXX XXXXX I look forward to helping you! May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 3 years ago.


Not sure where it is...is this it 317B6641POO1

It is probably behind the lower drawer. Try this...press and hold the same lock button you pressed to lock it. Does it unlock?
Customer: replied 3 years ago.


NO I have tried that several times model #


CG5980SEM5SS


I am being charged $38 if what you tell me works...correct...no more


 

That is correct, you have selected that as the question value. Is the display showing LOC ON ?
Customer: replied 3 years ago.


LOC shows in red letters

Okay, and you held the LOCKOUT button for 3 seconds and nothing happened? The excerpt from the manual below may help, too.

graphic
Customer: replied 3 years ago.

THANKS for your help


who do I contact as I do not want a monthly charge...just the $38


I am widowed and do not have the money...is there a phone # XXXXX might call

You can [email protected] to make sure there is no monthly fee.


Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

 

 

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