How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 57561
Experience:  7+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

tyler looking at a Ge French door freezer on bottom tomorrow

Resolved Question:

tyler looking at a Ge French door freezer on bottom tomorrow losing temperatures in fresh food and freezer sections model pfs22sisbss any idea as to what may be the evident problem with this any ideas
Submitted: 10 months ago.
Category: Appliance
Expert:  Tyler Z. replied 10 months ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

So the first thing you need to do is pull everything out of the freezer and remove the back panel inside the freezer. Remove the back panel inside the freezer and see what the coils look like behind this panel. They should be lightly frosted from top to bottom but most likely they will be packed with frost. If they are packed with frost, you'll need to use a hair dryer and thaw all of the frost out. Then use a multimeter and test power continuity through the heater to see if it's good. If it doesn't have continuity replace the heater. If it does have continuity, replace the little white plastic bullet clipped onto the top of the silver coils which is the defrost thermistor.


Now if you remove that back panel and you see that the fan isn't running---replace the fan.

If you remove the back panel and there is no frost or just a little frost on a portion of the coils, then you have an issue with a freon leak or the compressor itself. Pull the unit forward and make sure the condenser fan motor is running. If that looks good then you'd need to likely tap into the freon system if the compressor is running and check the freon pressure to see if you have a freon leak.

Customer: replied 10 months ago.

whats your opinion as to the mother board or compressor relay and capacitor ??

Expert:  Tyler Z. replied 10 months ago.
Capacitors never fail hardly, the compressor and mother board could fail, but the compressor wouldn't be running if either of those are the options. Also, everything would be room temperature tomorrow when you get there if one of those two things failed.

Customer: replied 10 months ago.


I am assuming the schematics wont be behind the kick plate but would you have a link to the diagnostic mode for this if it has one along with the schematic breakdown ???


 

Expert:  Tyler Z. replied 10 months ago.
Unfortunately not for GE I don't have a link to that stuff. But the tech sheet should be behind the kick panel hopefully. There is usually never a need for the diagnostics since they really do nothing other than tell you if a thermistor is open or completely shorted but nothing in between.



Customer: replied 10 months ago.


if it is packed with frost I also need to check the thermodisc also with the bullet sensor correct ? and if the heater , thermo disc and thermistor check ok with it still having heavy frost then I should be looking at the mother board at this point correct ??

Expert:  Tyler Z. replied 10 months ago.
I have never seen the thermo disc fail---ever. But you can check it if you like. On this unit that thermo disc is just a safety device that should never get used unless the freezer is about to melt down. If you really wanted to test the the thermistor sensor, look for the white plastic bullet at the top of the silver evaporator coils with 2 small wires going to it.  You'd need to cut the wires going to the sensor and then put the sensor in ice water for 5 minutes.  The resistance should be right around 16.3 kΩ.  If not then the sensor would need to be replaced.  I don't advise doing this test because you must cut the wires just to test it, but if the sensor wasn't the problem then yes you'd need a new control board.



Customer: replied 10 months ago.


oh so on this model the thermodisc isn't running the defrost cycle like other refridgerators its the thermistor. So if the thermistor and just the heater check ok with a heavy frost I should ignore the thermodisc most likely and the mother board would be the culprit at this point

Expert:  Tyler Z. replied 10 months ago.
Aye, that is all correct.
Customer: replied 10 months ago.

that's was very helpful tyler thanks I know its late and I want to thank you for helping me out here when its so late. Get some sleep now thanks again

Expert:  Tyler Z. replied 10 months ago.
Not a problem and I am logging now actually as it's getting late like you said. If you need anything else just let me know.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 57561
Experience: 7+ years being an appliance technician with factory training.
Tyler Z. and 3 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13442
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1191
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    51307
    7+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/bryanpaul52/2009-2-18_12031_0918081611.jpg Bryan's Avatar

    Bryan

    Home Appliance Technician

    Satisfied Customers:

    11158
    15 yrs. experience as a certified appliance technician.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    6493
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    5935
    30 years repairing appliances
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    5039
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.