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My name is Chas, I am so happy to help you today.Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:a. You want to add detail.b. Your question was not fully answered.c. You want to ask further questions.I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.
Do you have the serail number of the washer?
What is happening is that the valve that puts water into the softner compartment is stuck in the open position, you will need to change the complete water valve on the washer, not a real hard thing to do, takes about 45 minutes to do it, you can order the correct valve for your washer by clicking on the blue link below.Click here for the correct part for your unit. Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.
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Thanks for the solenoid answer. I am going to ask for some more detail on changing the valve in a day or so.