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Chas, Home Appliance Technician
Category: Appliance
Satisfied Customers: 16403
Experience:  Maytag, Whirlpool, GE & Kenmore Factory Trained Service Tech
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i have a duet dryer and when we start the cycle it stays on

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i have a duet dryer and when we start the cycle it stays on sensing and will not dryer the cloths. i pushed the more dry less dry more dry until i got the 88 message. i then opened the dryer door and it says E6. What do i do now?

Hello from our service,

My name is Chas, I am so happy to help you today.
Before we get started, I would like to help us get on the same page so that our interaction will go smoothly.
I might give you an answer immediately, or ask you a question. Either way, we are likely to be in a question and answer format, so you will need to click reply to expert if:
a. You want to add detail.
b. Your question was not fully answered.
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I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction.



What is the model number of the dryer?





Customer: replied 3 years ago.


The door opening under the diagnostic the E6 is normal. Have you check to make sure that you 240 volts at the back of the dryer?

Customer: replied 3 years ago.

not today

First we need to know if we have that, then we can and go and check fuses and heating elements..
Customer: replied 3 years ago.

i have changed the thermal fuse and the thermistor

Have you checked the heating element to see if it was good?

Customer: replied 3 years ago.

i check it and it was good but for some reason it will work for a day and then stop heating again

There can be a bad broken wire in the heater itself, sometimes making contact and sometimes it is not... you need to see if you have 240 volts at the heater terminals when it is not heating for you...
Customer: replied 3 years ago.

is this the wires on the front of the heating element

Customer: replied 3 years ago.

should i unplug the dyer

how do plan to see if there is power then? Power has to be on and the dryer running to see if you 240 volts there.
Customer: replied 3 years ago.

ok thats why your the expert

let me know
Customer: replied 3 years ago.

there are 3 sets of wires going in to the side of the heating i check across the first set?

on the heating element you should only have 2 wires, one red and one red/white wire.

Customer: replied 3 years ago.

the front plugin has a red and red and white the there are 2 more terminals behhind it on the side of the heating element housing. so i checked the front one and i am not getting anything

the 2 all the way at the front.
Customer: replied 3 years ago.

i checked across the 2 front wires and i am not getting anything

and you have the dryer on heat and running?
Customer: replied 3 years ago.

yes i turned on a cycle and i am not getting anything across the red to red and white wires and the element is not coming on

Okay, we need to test the thermal cut out, you need to unplug the unit and remove the red and black wires from it and with the ohm meter see if it is open..


Customer: replied 3 years ago.

i am not getting a reading

You need to replace it, you can order the correct part by clicking on the blue link below..

Click here for the correct part for your unit.

Repair Clinic offers a 365 day no question ask return policy, so if the repair does not work you can return the part to them for a full refund, yes this even includes electronic parts that many other part suppliers will not allow to be returned.

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