Appliance Repair Questions? Ask a Technician for Answers ASAP
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 33 Years, and have over 100,000 in home repairs and over 50,000 phone and internet repairs under my belt.
May I have the units model number to better assist you ?
it will be on the back of the unit ,some models it is on the right had side panel.
I found a # XXXXX the washer
MVWC400XW4 could that be the right #
Yes that is correct .
do you have a volt ohm meter to test for voltage to the control board in the console ?
When I push the start button, the lock light comes on the sensoring light comes on then the lock button light goes off and the machine stops
ok so that tells me you have voltage to the control baord ,and also from that info .
I would have to assume the door lock assembly is not telling the control it is locked and it is shutting the control off .
And is the cold and hot water turned onto the unit?
Yes...the water is turned on. But the lock light comes on immediately. Before it took a few seconds for it to come on
When the lock light is on, the lid was locked when I tried to open it....The light then went out and the sensing light started to blink
ok so the lid lock and switches are working ,
I have to assume the control then.
Is this unit out of warranty?
Of course it is by 30 days.....it was purchased on 9/4/12
Yep sounds about right , the parts are (designed that way) !
CLICK HERE for the control in the console.
It is possible if you call them they MAY assist you !
Who should I call?
Phone 1(NNN) NNN-NNNN/p>