How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Tyler Z. Your Own Question

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 60087
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I have Kenmore Ultra wash dishwasher model 665.13123k that

Resolved Question:

I have Kenmore Ultra wash dishwasher model 665.13123k that is not draining. I have checked the hose and air for clogs and there does not appear to be one. I remover the drain hose at the pump and I can see the propeller turning. I replace the drain hose and added water and ran the drain cycle but the water did not drain. I was wondering if the propeller is supposed to move forward into the chamber or if it is stationary? Do you have any suggestions?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.
Hello, and thank you for using this service. I'll be helping you with your problem today.

So did you replace the drain hose that connects under your wink or did you replace the drain hose that connects right up to the drain pump since there are 2 drain hoses on this unit?

Customer: replied 1 year ago.

I Did not replace the drain hose. I just looked for blockages.

Expert:  Tyler Z. replied 1 year ago.
OK sorry I thought you meant that you replaced the drain hose because you said "I replace the drain hose and added water" but I guess you meant that you re-installed the drain hose. Alright, so you need to uninstall your dishwasher and drain all the water out that you can manually.  Remove the drain hose and blow through it to see if it's clear.  The drain hose should be really clear and even if it's filled up with water is should blow right out. If you get a lot of resistance while water is in the drain hose but once the water is gone it blows clear, you have a problem with the drain hose. You want to replace that drain hose that comes directly off the drain pump because there is a back flow preventer inside this hose that failed all the time stopping the dishwasher from draining very well or at all.  You can try to stick a flat head screwdriver through that 90 degree angle to get the backflow preventer un-stuck if you wanted to try that as well. Sometimes that will get the flap working again.

If the drain hose checks good, then remove the drain pump and look for and debris that may be blocking the drain pump impeller.  Put everything back together and re-install the dishwasher to try again.  If the dishwasher still doesn't drain, then you'll want to check 120 volts with a multimeter to the drain pump when it should be draining.  If you're not getting 120 volts to the drain pump then you need a new control board inside the door.  Assuming you are getting 120 volts, your drain pump would just need to be ordered and replaced.

Customer: replied 1 year ago.

Does the drain pump impeller, fan blade, move forwards into position or does it remain stationary?


Do you have the part number for the pump?


 


Where do I place the contacts for the multimeter to test the voltage?


 


Thanks,


Joe

Expert:  Tyler Z. replied 1 year ago.
The drain impeller remains stationary. All it does is rotates when it receives power. Below is a link to the drain pump you'd need to order for your model.

CLICK HERE for drain pump

Also, there should only be 2 wires going to the drain pump so just unplug the wire harness and test power between the 2 wires going to the drain pump to make sure you have 120 volts getting to the drain pump.

Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 60087
Experience: 9+ years being an appliance technician with factory training.
Tyler Z. and 10 other Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
< Last | Next >
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
< Last | Next >
  • http://ww2.justanswer.com/uploads/docjohn174/2008-12-13_170143_johnask.jpg John's Avatar

    John

    Home Appliance Technician

    Satisfied Customers:

    13453
    Appliance repair business owner for over 43 years.
  • http://ww2.justanswer.com/uploads/tomgoe/2011-01-04_021913_2008-03-03_183612_phpexrmok_c2pm.jpg Tom Goellner's Avatar

    Tom Goellner

    Home Appliance Technician

    Satisfied Customers:

    1293
    32 yrs. experience servicing major appliances and HVAC equipment.
  • http://ww2.justanswer.com/uploads/MD/md2020/2012-6-6_20648_Selfpic.64x64.jpg Tyler Z.'s Avatar

    Tyler Z.

    Appliance Doc

    Satisfied Customers:

    58693
    9+ years being an appliance technician with factory training.
  • http://ww2.justanswer.com/uploads/SM/smitty1486/2011-3-1_0145_Snapshotofme1.64x64.png Kelly's Avatar

    Kelly

    Appliance Technician

    Satisfied Customers:

    8783
    Highly accurate diagnostician with over 30 years experience!
  • http://ww2.justanswer.com/uploads/AP/appliance medic/2012-6-8_212544_Image4.64x64.jpg Appliance Medic's Avatar

    Appliance Medic

    Home Appliance Technician

    Satisfied Customers:

    7932
    Factory Trained CFC Technician
  • http://ww2.justanswer.com/uploads/TE/Teamcold/2012-6-15_15028_HomeRepairsquarecopy.64x64.jpg Barry G.'s Avatar

    Barry G.

    Home Appliance Technician

    Satisfied Customers:

    6113
    27 years in home appliance repair. EPA refrigerant transition and recovery certification type I & II.
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Appliance Technician

    Satisfied Customers:

    6081
    30 years repairing appliances
 
 
 

Related Appliance Questions

Chat Now With An Appliance Technician
Tyler Z.
Tyler Z.
Appliance Technician
59981 Satisfied Customers
9+ years being an appliance technician with factory training.