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Tyler Z.
Tyler Z., Appliance Doc
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Experience:  9+ years being an appliance technician with factory training.
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My Kenmore Elite side by side fridge says the freezer and fridge

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My Kenmore Elite side by side fridge says the freezer and fridge are OFF. I have a touch button control panel. When I turn it ON it doesn't take.
Hello, and thank you for using this service. I'll be helping you with your problem today.

Do you have a model number so that I can better assist you and see what might be causing this problem? It should be located on a sticker near the ceiling of the refrigerator section.

Customer: replied 3 years ago.


Customer: replied 3 years ago.

Look, I already gave the information, model #, brand, style.

So it sounds like your unit is in DEMO mode. Press and hold the Slide Show and the Accent Lighting buttons simultaneously again for 3 or more seconds to reactivate the refrigerator compressor functions. The screen will show "Cooling OFF Deactivated."

Hopefully that works. If not, then just let me know.

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