Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 33 Years, and have over 100,000 in home repairs and over 50,000 phone and internet repairs under my belt.
Mkay I have the units model number (under the base of the mixer)?
model # XXXXX
Thank you ,
You have five screws that will need to be tightened.
If you are not able to do the work then the unit will have to be taken to a local small Appliance repair shop .
The screws are on #5 and go into #6
How do you access # XXXXX & 6 ?
I found this video it will help you !
I sent you the wrong video here is the correct one ,you will see the screws around 3:19 in this video.